Refund policy

 

Refund & Return Policy

We want you to love your Heigen Midwest order. If something isn’t right, we’re happy to help.

30-Day Returns

You may request a return within 30 days of delivery. Items must be unworn, unwashed, and in their original condition.

To start a return, contact us at HeigenMidwest@Outlook.com with your order number.

Free Returns

Eligible U.S. returns include free return shipping. Once your return is approved, we’ll provide instructions for sending your item back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Include your order number and a photo of the issue, and we’ll make it right at no cost to you.

Refunds

Once your return is received and approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card company to process the refund.

Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

 

Exchanges

Need a different size? Contact us at HeigenMidwest@outlook.com and we’ll help you with the best option.

Questions?

For any questions about your order or return, contact us at HeigenMidwest@outlook.com